Electronic Document Delivery provides fast delivery, archival and document retrieval for internal, remote and partner organisations. It also enables a foundation for web oriented customer presentment tools.
This also allows rapid access to documents that are exact replicas of the printed original rather than data. This in turn enhances customer support, increases staff productivity and improves information flow.
- Minimal organisational impact – access documents via standard web browsers
- Multiple indexing of documents
- Low set up cost
- Highly secure – personalised user access and usage right down to page level control. SSL technology
- Deployment benefits – runs on industry standard technology. Minimal user training and support required. * * Simplified system set up and management tools
- Highly scalable
- Simple reprinting of copies
- Electronic repurposing – provide copies via PDF attachment to email
- Support for Business to Business and Business to Consumer applications
- Rapid retrieval within a call centre or customer support environment
- Adhoc searches for transactional documents – customer service, accounting, finance, sales and third party partners
- Internal distribution of transactional documents – internal reports such as inventory and financial – copies of customer documents such as statements, policies and correspondence