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ABCorp’s Document Services provide business process outsourcing solutions to address your document and direct communication needs. Combining extensive IT know-how with production capabilities and proven industry experience, we deliver solutions to improve business performance.

Our Document Services’ scope is broad, spanning design, application development, data processing, digital and offset printing, mail production, electronic document capabilities, archival and inbound document services – a true end-to-end capability provided with the ABCorp commitment of trust, confidentiality and security.

We begin by understanding your business challenges and create value through the integration of our many IT and production capabilities into client specific solutions. Intimacy with your requirements is the basis of our service offerings and solutions.

Innovation, technical capabilities, experience and the ability to execute are the foundations of effective solutions. Our Business Analysts and Project Managers apply rigorous and sound practices to ensure outcomes are delivered and risks managed.


ABCorp’s capabilities span secure data information receipt and processing, data formatting, base stock production, laser printing, mail processing and mail aggregation for paper and card-based products. All are completed within a single physical facility and under our security umbrella.

Customers are able to interact in real time with our internal systems to search, retrieve and review key operational and performance information on demand. The system allows us to build and maintain on line specifications, monitor inventory and produce all necessary performance reports for our clients.

  • Personal document production and mailing such as billing statements, invoices, direct mail and notices
  • Vehicle registration notices
  • Dividend and disbursement cheques and remittance advice
  • Pick & pack data driven fulfilment
  • Laser IDs (debossed attached cards)
  • Shareholder communications
  • High Security Personal Identification Number systems (PINs)
  • High volume fax service
  • DPID appending, mail addressing and aggregation services to minimise postage

Mail Management

An often neglected component of end to end mail management is the return to sender mail response process. Today, ABCorp manages inbound mail collection, separation and processing on behalf of a number of key customers. This includes both unopened return to sender (RTS) processing; requests for further information or completed application forms that require both opening and handling.

Tracking down lost customers is a key feature of ABCorp’s RTS service. Mail packs returned with no forwarding address for your lost but highly valued customers or members are processed back into our mail management system for reconciliation.

The details for each individual “lost” customer are then compared with various databases such as Australia Post’s master list of address change notifications. By utilising this process, we have successfully updated address details for over 75% of “deemed” lost mail.

Manual Processing

  • Dead mail processing
  • Non-deliverable mail processing
  • Clearing mail box
  • Opening and sorting returns
  • Scanning responses
  • Removal of inserts
  • Data entry of return data file

Electronic Processing

  • Dead mail processing
  • Non-deliverable mail processing
  • Clearing mail box
  • Place relevant sort information into original mail piece through either DPID barcode or via micro fonts in addressing window to aid in return process
  • Scan mail and return data file

ABCorp Highlights

Worried About Fraud? ABCorp Provides EMV Cards.

Recent data breaches have raised consumer awareness of the importance of card security, triggering questions and discussion on the United States adoption of EMV smartcards. ABCorp is fully equipped to produce EMV cards at its secure facility, and having worked with issuers throughout the world to successfully implement EMV programs,  can provide expert consultation services on card migration strategies. Download our FAQs or white paper to learn more about how EMV cards reduce fraud, or contact ABCorp today. 

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HCE – Endorsed by Visa® and MasterCard®

We have partnered with SimplyTapp to integrate their revolutionary HCE (Host Card Emulation) technology with ABCorp’s secure Trusted Service Manager (TSM). Both Visa and MasterCard have recently announced their endorsement of an HCE solution for secure smart phone payment enablement. Because it essentially moves the SE to the cloud, the combined offering will support multiple network and device configurations, providing an innovative, scalable and affordable solution.

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Mobile Payment Solutions supported by ABCorp’s MasterCard and Visa certified Trusted Service Manager

NFC (Near Field Communication) and its impact on smart phones is rapidly changing the way we do business, transforming a mobile device into the wallet of the future. The demands of consumers, and the benefits to them are clear, but convenience and capability has to be looked at within the complexities of the multiple vendors, suppliers and services in this market – and the challenges of providing an open flexible solution within a completely secure environment.

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